Mark David Dykstra - (Right)
 

Address: Pipiroa Rd, RD 1, Opua, Russell, Bay Of Islands, New Zealand.

Telephone: (09) 403 8865 (Private)  |  021 264-0153 (Mobile)

Email: markdy36@hotmail.com

Date of Birth: 30 October 1965

Marital Status: Married

Desired Cruise Ship Employment Work Regions: Eastern United States, The Caribbean, Alaska, Hawaii

Profile:

A highly motivated and career oriented Travel Consultant with significant industry experience in corporate and leisure national and international travel products and services.

Performance oriented with proven strengths in identifying and pursuing cross selling opportunities.

A 'people' person, who readily takes up new challenges and contributes effectively in a team environment.



Employment History:

Feb 2001 - 2003 Senior Travel Consultant

Company: TravelSmart Meadowbank

Position Held: Travel Agent

Duties: Co-Ordinate and arrange International Travel Tickets, Itineraries, Travel Insurance and Documents for worldwide Travel.

. * Responsible for Visa documents and passports.

. * Computer and CRS Applications

. * International Reservations in Hotel , Airline and International Travel Products.

. * Traveled through countries worldwide and have extensive Travel Knowledge including Russia, and China.



Sept 1998 -Jan 2001 Sales Consultant

Company: Daytimers

Business: Time management consultants

 *  Development and servicing of a Canterbury business client base, this includes tele-sales and direct interaction with existing and potential clients.
 * Manage and update own computerised data-base.
 * Promote attendance at seminars and follow-up product sales.

Achievements:

 * Consistently meets sales targets.


May 1996 - May 1998 Travel Consultant

Company: Budget Travel, Merivale

· Arranged international travel including itineraries for business clients and the general public, using the Galileo computer system.
· Operated in a sole charge role for an eight month period without a Manager.
· Accounting and administration including BSP, ACMs, returns, end of month accounts, etc.
· Liaison with airlines and industry wholesalers.




Apr 1995 - May 1996 Corporate Travel Consultant

Company: Asia Pacific World Travel, Christchurch

 * Co-ordinated the domestic travel arrangements for an established corporate client base, incorporating all forms of land, sea and air travel, including arranging all travel 'extras', eg., 

 * Koru Club, Golden Wing, pre-seating and special meal requests, etc. Emphasis is on providing a fast, accurate and efficient service.
 *  Processed reservations on 'Galileo' computer software.
 * Meeting client deadlines.
 * Negotiated with hotels, rental car companies, often utilising the services of preferred suppliers, but keeping an 'eagle eye' on competitor activity.




1994 - Mar 1995 Travel Consultant

Company: Student Travel Association (S.T.A.) Travel, Christchurch

 * Arranged international travel for students, this was mainly leisure holiday, students returning home or vacational holidaying to Asia, Canada, America, and Europe.
 *  Processed reservations on 'Fantasia' computer software.
 *  Liaised with travel wholesalers.
 *  Organised itineraries.
 * Attended workshops and airline familiarisations.
 * Accounting - journaled and balanced own files.

Jan 1992 - Dec 1994 Sales Consultant

Company: Ansett NZ, Christchurch City Office

 *  Front line telephone sales position, accepting and processing domestic airline reservations using the 'Merlin' computerised reservation system.
 *  Sales support, assisting Sales Executives in negotiating on behalf of travel agents etc.
 * Liaising with the travel agents and the traveling public, including corporate travel.
 * Cross selling - pro-actively encouraging clients to use other services and products, eg.,:
- Golden Wing and Flight Card,
- Self Write ticketing,
- Frequent Flyer,
- Accommodation and rental cars.
 * Attended in-house training courses.

Achievements:

 * Won six weekend rental car incentives prizes.
 * Won hotel and travel prizes including two mystery weekend.
 * Won nation-wide Business Class Incentive prize.
 * Provided quality sales leads for Sales Executives to follow up on, these leads often produced lucrative annual net dollar sales.




Oct 1990 - 1991 Travel Consultant

Company: Intercity, Christchurch

 * Sales of domestic N.Z. Railways travel product, including rail, road and ferry services, catering to the New Zealand traveler and F.I.Ts.
 * Co-ordinating road, rail and sea travel bookings for overseas travellers, liaising with American and Canadian travel agencies.
 * Arranging individual and group package tours on behalf of travel agencies.

1988 - 1990 Orderly

Company: Burwood Hospital

 * Transferred patients and equipment to the appropriate departments and operating theatres.
 * Assisted in theatre, lifting patients and moving equipment.
 * Cleaning up operating theatres.
 * Sterilizing equipment, and ensuring all necessary equipment available in theatres.


1986 - 1987 Production Assembler

Company: Wormald Vigilant

 * Technical assembly of alarm products, alarms were electronic, which required wiring and soldering of circuit boards.
 *  Appointed to supervise a small section.

1985 Sales Representative

Company: Home Innovators

 * Selling of home ownership accounts and personal insurance products and services, concentrating on cold calling on businesses.




1985 Storeman / Driver

Company: Carlton Manufacturers

Business: Electrical lighting manufacturers

 * Warehousing duties, driving forklift, loading/unloading palletted items.

 * Delivery of orders within city areas.




1984 Painter and Decorator

Company: Warwick Joy, Painters and Decorators, Christchurch

 * Interior and exterior painting of new and existing houses.

 

1983 Nurseryman

Company: M.L. Jerard & Co Limited, Christchurch

 * Horticultural work, assisting in all areas of flower growing (carnations, chrysanthemums, gypsophila) for export markets.


 

Courses:

Professional:

1993 Royal New Zealand Navy
Ordinary Seaman with Naval Training Experience.

1995 Sabre Conversion Course
Fantasia Information Network


1996 Gallileo 2 Day Course.


1994 Ansarite and SAR Course
Ansett New Zealand

1990 Travel Consultants Training Course by Correspondence
Travel Careers and Training Limited
ATTTO 3

Numerous product knowledge seminars on travel products and services.
1991 IATA 1 IATA/UFTAA


1999 Russian Language Course
Riccarton High School

Oct 1998 Male Modelling and Confidence Course
Spotlight Model Agency



Education:


Secondary:
1979 - 1982 St Martins High School, Christchurch

4 years secondary schooling - Canterbury Mathematics Certificate

Sports: Baseball Volleyball Cricket

Extra-mural activities: Violin student


Community Involvement:


1995 Christchurch City Choir - Tenor section

1994 Cashmere High School Choir (evening class choir)
- Tenor

1993 Celebration Singers - Tenor


Recreational Interests:

Music - singing, composition Aviation
Rock 'n Roll Travel
Stamp collecting Chess